Question 1

What is the difference between the RPL Version and the CRICOS Version?

Accepted Answer

The RPL Version is designed for institutions offering recognition of prior learning services, while the CRICOS Version is tailored for Australian institutions managing international students and ensuring compliance with Australian regulations. Both versions offer unique features suited to their respective needs.

Question 2

How does eloom's LMS/SMS integrate with existing systems?

Accepted Answer

eloom's solutions are designed to seamlessly integrate with your institution's existing IT infrastructure, including popular Student Information Systems (SIS) and Learning Management Systems (LMS). Our team provides guidance on integration during the onboarding process.

Question 3

Is training included with the purchase of eloom's services?

Accepted Answer

Yes, we provide training and onboarding support for all users. For Premium Version clients, dedicated training sessions are provided to ensure smooth implementation and adoption by staff.

Question 4

Can I customize eloom's LMS/SMS features to suit my institution's needs?

Accepted Answer

Yes! The Premium Version allows for full customization of features, dashboards, and reporting tools. The RPL and CRICOS versions offer customization options to meet specific needs within those domains.

Question 5

What support is available for clients?

Accepted Answer

We offer 24/7 customer support for all clients. Premium Version clients also have access to a dedicated account manager for personalized assistance.

Question 6

Are there any setup fees for eloom's services?

Accepted Answer

Setup fees may apply depending on the version and level of customization required. Please refer to the Pricing Page for detailed information.

Question 7

How does eloom handle data privacy and security?

Accepted Answer

eloom takes data security very seriously. We comply with all relevant data protection regulations and use encryption and secure servers to protect your institution's and students' data.

Question 8

Can I upgrade my plan if I need more features?

Accepted Answer

Yes, you can upgrade from the RPL or CRICOS versions to the Premium Version at any time. Our team will assist you with the transition to ensure minimal disruption.

Frequently Asked Questions

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